Desember 1, 2022

Managing Collectors Performance in Financial Institution

Pelatihan Managing Collectors Performance ini didisain bagi para supervisor atau manager collection yang akan membahas secara menyeluruh mulai dari tanggungjawab dan peran seorang professional supervisor collection, teknik negosiasi, hingga bagaimana dapat mengelola tim collector secara effective dan effisien untuk mencapai target perusahaan.

MANFAAT PELATIHAN BAGI PESERTA

  1. Menguasai teknik dalam mengelola para collector dan meningkatkan tingkat produktivitas
  2. Menguasai teknik dalam membuat strategy, perencanaan dan implentasi collection
  3. Meningkatkan kemampuan dalam melakukan negosiasi

MATERI
1. MANAGING COLLECTION

  • Goals of the Collection Process
  • Collection Management
  • Collection Strategy

2. COLLECTION STRATEGY

  • Centralized Collection Center
  • Collection Premises Strategy
  • Collection Environment & System Strategy
  • Call Structure
  • Visitation
  • Third Party Collection
  • Risk Segmentation & Strategy
  • Accounts Assessment & Evaluation
  • Front-End Service Center Strategy
  • Recovery Strategies
  • Collector’s Working Priorities
  • Setting Delinquent & Recovery Program
  • Improving Productivity

3. NEGOTIATION SKILLS

  • Steps of Negotiation
  • Negotiation Technique and Strategy
  • Negotiation with different customer characteristic (arrogant, angry, procrastinator ,etc)
  • Hierarchy of Negotiation
  • Improving Negotiation Skills

4. HOW TO MAKE EFFECTIVE COLLECTION CALLS

  • Steps To Complete An Effective Collection Call
  • Collection Calls – Practice and Tips

5. CAPACITY PLANNING

  • Developing A Capacity Model
  • Strategic Points

6. COLLECTION MIS

  • Buckets and Delinquency Rates Concepts
  • Concept of Flow rates : Net Flow Rates, Leading Edge, Is / Was Report
  • Productivity MIS

PESERTA
Para supervisor hingga manager bagian collection pada perusahaan financial (asuransi, bank, leasing, dll)

INVESTASI
Rp 2.500.000 / peserta
Online lewat Zoom
09.00-15.00 WIB

Pembicara
Training Fasilitator

 

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